Refund policy

For a missing, damaged or non-conforming product, contact info@vite-frais.com with your order number and a description of the issue. Photographs may help us assess the problem.

Reporting the issue promptly, ideally within 24 hours, helps us respond quickly. This requested reporting time does not limit your statutory rights.

Depending on the situation, a replacement or refund may be arranged. We will confirm the amount and procedure. Where a refund is due, it is made through the original payment method unless another lawful arrangement is agreed; the bank’s processing time may apply.

Goods liable to deteriorate or expire rapidly are covered by the statutory exception to the withdrawal right. This does not exclude remedies for non-conforming or defective products. Please contact us before sending perishable goods back.

Consumer mediation

For a complaint, first contact VITEFRAIS in writing at info@vite-frais.com, stating your order number and the issue encountered. If the dispute remains unresolved, you may refer it free of charge to our consumer mediator, subject to the applicable admissibility conditions.

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 Rue de Ponthieu, 75008 Paris, France
www.cm2c.net
Submit a mediation request

Mediation does not prevent you from exercising your right to bring proceedings before the competent court.